Shopping Terms, Refunds and Returns

Please allow 1-2 business days processing time for the items to be shipped out from our warehouse after your order.

After shipping. The item should arrive at your location in the USA between 3-5 business days

GENERAL INFORMATION

Order Confirmation:

Once you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have begun processing it. Once we receive your order, we automatically contact our warehouses to prepare the item for immediate shipment.

Order Shipment:

Once your order ships, we will send you tracking information to the e-mail address you provided when checking out. If you do not receive tracking information from us within 4 business days of your order, feel free to follow up with us at admin@pettrained.com.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make a note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to admin@pettrained.com along with the order information, as explained in our return policy, and we will get back to you.

Cancellations & Refunds:

All orders can be canceled if communicated to us on time. If your order has been paid and you need to change or cancel it, you must contact us within 2 hours of placing the order. Once the packaging and shipping process has started, it can no longer be canceled. Refunds will only be issued to the original credit card that you use when placing your order.

International deliveries

Please note we only ship within the US at this time.

 

RETURNS AND REFUNDS POLICY

Pet Trained is committed to your satisfaction. We want you to be happy with your purchases.

If you are not completely satisfied with your pettrained.com purchase, we will offer you a full refund. Please note you need to contact us within 7 days of purchasing your item to let us know there is a problem.

Please note that custom and personalized products are made to your specifications, so they are not returnable. Also, sales, giveaways, and clearance items cannot be returned to us.

Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. For inquiries on returns, please email admin@pettrained.com

 

HOW TO RETURN

For your product to be accepted as a return, you need to email us your request within 7 days of receiving your item.

For faster processing, the email should include your name, order number,  specific product name, and reason for the return. In the case of damaged items be sure to attach photos of the damaged items. We will review your email and respond with full details on how to post the item to us. Please note you need to include everything that came with your package when sending the item.

SHIPPING DELAYS

Please note that we do not issue refunds for shipping delays, as they are outside our control.

EXCHANGE

We are committed to your product satisfaction. However, at this time, we currently do not offer product exchanges. Please return your product instead within 7 days of receiving your item and re-order the replacement.

REFUND PROCESSING

Returns are processed within 5-10 business days of receipt of your item, and the credit will be applied to your original payment method. You will be able to view the credit on your next statement. Please note this depends on your issuing bank and billing cycle. Also, we do not refund shipping charges.

Finally, these are standard time frames, during peak periods/seasons, please allow us up to fifteen (15) business days to process your return.

PRODUCT QUALITY

If you believe you have a defective product, we apologize. We would like to help you as soon as possible. Please contact us using the procedure mentioned above and follow the steps above to return the item to us.

Also, note that shipping costs can’t be refunded if there are other items listed on the original invoice that you aren’t returning.

CONDITION OF RETURNS

To be eligible for a return, the item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached. Due to hygiene standards, close-contact items such as underwear, earrings, and cosmetics cannot be returned or exchanged.

COST OF RETURNS

You are responsible for any costs associated with returning the item to us. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item and confirmed that it meets the conditions above. Please try to send the item to us in due time.

We cannot assume responsibility for lost shipments. Please retain your return tracking number for your reference. When you email us your request for a return, we will provide more details specific to your order.

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