How do you ship packages?
We have various warehouses in different countries. Packages from our warehouse in China will be shipped by CJpacket, ePacket, or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you after we receive your order.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|*Estimated Shipping Time
|5-19 Business days
|5-19 Business days
|Australia, New Zealand
|10-29 Business days
|Mexico, Central America, South America & Others
|15-29 Business days
*This doesn’t include our 1-4 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
How do I request a return or refund?
We are committed to customer satisfaction. Please view our returns policy here.
How do I cancel an order?
All orders can be canceled if communicated to us on time. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, even though we try to ship in one package wherever possible, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.